Redford Water Damage Restoration › Guarantee
Our 100% Customer Satisfaction Guarantee
If you are not 100% satisfied with any part of our work, we come back and make it right at no charge. Our guarantee is a re-service promise. It is not a refund.
Dry, or We Come Back
Dry, or we come back. For water, sewage, storm and mold jobs, tell us within 30 days of your final dry reading if any area we treated reads wet again or shows new growth. We return, find the cause, and finish the job at no charge.
What You Get on Every Job
- Photos of every affected wall and floor before we start.
- One project manager, by name, who calls you at 24 and 48 hours with your moisture readings.
- Your moisture readings in writing at every visit.
- Your project manager at the insurance adjuster's inspection.
- Drying equipment stays until the readings say dry. You sign off on pull-out day.
- The price before the work starts.
What This Guarantee Does Not Change
- It never changes your deductible or what your insurance company pays.
- It does not cover damage from a new leak, a new storm, or a source we did not repair and you chose not to repair.
This guarantee covers the services listed on this page. Ask your project manager for the written terms before work starts.
Questions people ask
What if the water comes from somewhere new?
That's not covered. The guarantee applies only to the same source re-wetting the same treated area within 30 days.
What's required to use it?
A call to us. We confirm the source, then come back and finish the drying at no added labor cost.
Ask about the guarantee
Call (313) 555-0107.
Redford Township's typical response time is under 30 minutes. The on-call crew rolls out as soon as your call comes in.
The estimate, on-site, is free every time.
Our written guarantee applies to every job: we fix it, we don't refund it.